Last updated: October 10, 2026

We want you to be happy with what you get from Schimke Studios. This page explains, in plain English, when you can get a refund and how to ask for one.

Digital downloads (Obsidian plugins, shader backgrounds, and other software)

Digital products are delivered right away as downloads. Because a downloaded file can't be "returned," all digital sales are final once the file has been downloaded, except in these cases:

  • You never received it. If your download link didn't arrive or doesn't work, we'll send a working one. If we can't, you'll get a full refund.
  • It's broken, corrupted, or not as described. If a file is damaged, or the product doesn't work as described in a supported environment listed on its product page, tell us within 14 days of purchase. For plugins, that means a supported Obsidian version. For shaders, it means a current browser with WebGL2 on a supported device. We'll try to fix it first. If we can't fix it within 14 days of your report, you'll get a full refund.
  • You bought the same thing twice. Duplicate charges for the same product are always refunded. If you buy a shader pack within 14 days of buying a single shader that's included in it, we'll refund the single on request.

Try before you buy: most shaders have a live preview on their product page. Please check it on your own device before you purchase.

Refunds aren't given for changing your mind, buying the wrong product, or not reading the product description and requirements before purchase. Features marked "Experimental" aren't part of what a product is described as doing, so an experimental feature not working isn't, on its own, a reason for a refund. If we refund a purchase, its license ends and you agree to delete the files.

Nothing in this policy limits any rights you have under the consumer laws where you live.

Services (design, development, media, and other custom work)

  • Before work starts: if you cancel before we begin work on your project, your deposit is refunded in full.
  • After work starts: the deposit covers time already reserved and spent, so it is non-refundable once work has begun.
  • Payments beyond the deposit: if a project is cancelled partway through, you pay only for work completed up to that point, and any amount you prepaid for work not yet done is refunded.
  • If we can't deliver: if we're unable to complete the agreed work, you'll get a refund for the parts we didn't deliver, including the deposit if no usable work was delivered.

If you have a written agreement or quote with us for a project, its terms take priority over this section.

Merch

Our merchandise is sold through our Etsy shop. Returns, exchanges, and refunds for merch are handled through Etsy and follow the return policy shown on each Etsy listing, along with Etsy's own purchase protection policies. Please start any merch request through your Etsy order.

How to request a refund

Email us at support@schimkestudios.com with your order number, the email address you used to buy, and a short description of the problem (screenshots help for broken products). We reply within 2 business days. Approved refunds go back to your original payment method, usually within 5–10 business days depending on your bank.

Please contact us before filing a chargeback

If something's wrong, reach out to us first. We can almost always fix it or refund you faster than a bank dispute can. Filing a chargeback without contacting us may result in your licenses being suspended while the dispute is reviewed.

Changes to this policy

We may update this policy from time to time. The version in effect when you made your purchase applies to that purchase.